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Quality Policy

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The Quality Policy of a Processes Management System of N. Rotsidis & Co. Ltd., has been developed in accordance with the requirements of the ISO 9001: 2015 standard and it is based on the following basic principles and intentions which are applied in all its activities. We are the first Cypriot Limited Liability Law Firm that specializes exclusively in Compensation Law against insurance companies and large organizations for road accidents, accidents at work and medical negligence.

Principles:

The company N. Rotsidis & Co. and its staff are committed to:

  • We ensure the quality of our services in order to meet the needs and expectations of our customers
  • Establish and monitor quality objectives and implement an effective system of continuous improvement
  • We meet the requirements of applicable laws and regulations
  • We comply with all the requirements that govern our operations
  • We provide all the necessary resources for the faithful implementation of the Quality Management System
  • We apply this policy daily

Intentions:

  • Understand the external and internal issues that can negatively or positively affect the performance of our activities
  • Understand, evaluate and address threats and strengthen commitment to quality management
  • Implement a system for measuring and analysing quality objectives, based on criteria related to the operation, quality of services and satisfaction of stakeholders
  • Ensure that all staff are aware of their responsibilities for compliance with the Quality Management System policy and procedures
  • Implement a system of corrective and preventive actions
  • To train and inform our staff on quality issues in order to provide services to the satisfaction of stakeholders
  • Maintain open communication with our staff, customers, stakeholders and partners on all matters concerning us
  • To integrate quality into our daily operational practices
  • Share this policy to our staff, customers, stakeholders and partners
  • To review our policy frequently so that it is relevant and appropriate to the services and activities of the Company.

This effort engages all staff and management of N. Rotsidis & Co. in all activities. This policy is reviewed annually during the administrative review to ensure its appropriateness and is available upon request to all interested parties.