Καριέρα

Rotsides & Co. L.L.C., duly licensed Lawyers’ Limited Liability Company specialising in personal injury law is seeking to recruit a Quality Manager.

The Firm

Rotsides & Co L.L.C is the first lawyer’s limited liability company (L.L.C.) in Cyprus specialising exclusively in personal injury and compensation law. We work with clients who’ve been injured or treated unlawfully by others with the sole purpose of providing justice and fair compensation through our Court system.

You can find out more about us at www.rotsideslaw.com.

Position: 

• The Quality Manager is responsible for ensuring that the company’s services and practices meet our quality standards, specifications and regulations and maintains our conformity with the ISO 9001 standard. He/she is responsible for evolving and improving the Quality Management System of the Company.

• You will be joining the management team of our Firm. This position is for someone with the experience and personality to set high standards for his team as well as themselves and who is ready for the challenges and rewards of a career at the forefront of the civil litigation industry in Cyprus.

 Your Role at N. Rotsides & Co. L.L.C.:

• Shape and implement the QA strategy, methodologies and frameworks.
• Ensure that company procedures are aligned with the corporate strategy, business targets and culture.
• Identify gaps and bottlenecks in the customer journey and make improvements.
• Resolve any quality related issues in a professional and effective manner.
• Identify and drive implementation of improvements to our system for customer services delivery, execution of litigation / negotiation work.
• Prepare and perform regular and ad hoc controls activities for quality assurance.

Work closely with other department heads to ensure quality across the company.

• Manage performance evaluations and mentoring programs for team members for continuous growth.
• Work closely with other department heads to assist with the hiring process.
• Establish and maintain quality metrics, performance indicators, and reporting mechanisms to monitor and improve quality outcomes.
• Ensure compliance with applicable laws, service standards, company policies and procedures and agreed operational and control processes in accordance with ISO 9001.
• Report on quality assurance activities to the management.

Qualifications 

The ideal candidate should have:

• A bachelor’s degree in a relevant field (Quality Management, Business Management, Law, or any related field). 
• A minimum of 7 years’ experience in similar role in any industry.
• Excellent command of Greek and English language.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficient in MS Office Suite.
• Proven leadership and communication skills in supporting a team.
• Proactive approach with exceptional initiative and problem-solving skills.
• Ability to meet strict deadlines.
• Experience with quality management systems (e.g. ISO9001) is a plus.
• Excellent communication / organizational and planning skills.

By Joining us you can expect:

• A unique opportunity for a career in a specialised industry.
• Very competitive remuneration package based on qualifications and experience.
• Modern, young and energetic work environment
• Continuous Professional Development
• Paid study leave
• Paid vacation
• Ability to work from home
• Flexible working hours and long weekend

Interested candidates should send their CV together with together with all credentials and a cover letter to p5@rotsideslaw.com. The title of the applications should be “Head of Quality 2025”.

Applications close on 15th December 2024. 

All applications will be reviewed in strict confidence.